Most landlords don’t want to deal directly with their tenants

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According to a new study, most landlords prefer for letting agents to manage the tenants and generally don’t want to be troubled with tenant complaints.

The study, conducted by – a leading online letting agent, reveals that over 85% of landlords don’t want to deal directly with tenants and almost 90% unhappy about tenants calling or emailing them with problems.

The research shows that despite landlords avoiding contact with tenants, nearly 60% pay for all the repairs to the property, while 10% expect tenants to pay for small repairs and just 2% confess to ignoring repairs for as long as possible.

Jane Morris, Managing Director of Property Let By Us comments: “Landlords often come in for bad press. But the majority of them are professional and take their responsibilities seriously. Many landlords work either full or part-time and need the support of an agent to help them with managing the relationship with the tenant.

We know from our research that 66% of landlords find managing their properties more stressful than their full, or part time jobs and dealing with tenant complaints is a top cause of stress. Landlords are under a huge amount of pressure with mounting legislative and tax changes. Agents can be a big help for landlords, offering a range of services that help reduce their workload and ensure they are fully compliant with legislation.”

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